Step 1

Have your membership card at hand.

Step 2

Identify the product corresponding to your membership and click on the corresponding tab below.

Step 3

Once you are on the dedicated tab, identify the two first digit numbers of your policy number to get to the right documents.

If you are facing difficulties to find your documents, you can call 800 2926 for assistance.

 

Download your Reimbursement Form here
Download your International Emergency Medical Assistance here

Smart Health (New networks)
Product
First 2 digits of your policy number
Material
Smart Health New
Smart Health New 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Smart Health (Old networks)
Product
First 2 digits of your policy number
Material
Smart Health Global
Smart Health Global 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Smart Heath Regional
Smart Heath Regional 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Smart Health Gold
Smart Health Gold 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Smart Health Silver
Smart Health Silver 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Smart Health Bronze
Smart Health Bronze 13, 14, 15 (Dubai & Northern Emirates)
Health Secure (New networks)
Product
First 2 digits of your policy number
Material
Health Secure
Health Secure 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure - Standard (Old networks)
Product
First 2 digits of your policy number
Material
Health Secure 1 - Standard
Health Secure 1 - Standard 12 (Abu Dhabi).
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 2 - Standard
Health Secure 2 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 3 - Standard
Health Secure 3 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 4 - Standard
Health Secure 4 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 5 - Standard
Health Secure 5 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 6 - Standard
Health Secure 6 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 7 - Standard
Health Secure 7 - Standard 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure - Enhanced (Old networks)
Product
First 2 digits of your policy number
Material
Health Secure 1 - Enhanced
Health Secure 1 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 2 - Enhanced
Health Secure 2 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 3 - Enhanced
Health Secure 3 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 4 - Enhanced
Health Secure 4 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 5 - Enhanced
Health Secure 5 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 6 - Enhanced
Health Secure 6 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Health Secure 7 - Enhanced
Health Secure 7 - Enhanced 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
Group Plans
Product
First 2 digits of your policy number
Material
Group Plan
Group Plan 12 (Abu Dhabi)
13, 14, 15 (Dubai & Northern Emirates)
60, 64, 65, 66, 75 (Outside UAE)
Essential Benefits Plan
Network
AQUA or Jade or Maxcare
Material
Essential Benefits Plan
Essential Benefits Plan 13, 14, 15 (Dubai)