AXA Insurance UAE I How to file a Claim

Time Saving Tip: Before you submit your claim, it’s helpful to have all of the correct documents and information to speed up the process.

For endorsement and cancelation requests click here

For claims requests call us on 800 AXA (292) or:

For endorsement and cancelation requests click here

For claims requests call us on 800 AXA (292) or:

For endorsement and cancelation requests click here

For claims requests call us on 800 AXA (292) or:

For endorsement and cancelation requests click here

For claims requests call us on 800 AXA (292) or:

What our customers are saying...

At AXA, we pride ourselves on our exceptional customer service, and always strive to provide a great experience.

Important notes:

The claim form has to be stamped and signed by the treating practitioner and by you.
Invoices should be attached with receipts/ paid stamps.
Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters.
You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you.
If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible.
You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through MyGIG or through our claims retrieval page.

Important notes:

In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately.
The police report is mandatory in order to process your claim.
Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage.

Important notes:

When an incident occurs, make sure you do your best to minimize the damage.
In case of a theft, obtain a police report listing all the stolen items.
Make sure to collect all evidence/documentation to prove the incident and the damage caused.
Retain all damaged items in case inspection is required.

Important notes:

For Medical emergencies, contact us immediately on +971 44294003 to ensure quick coverage confirmation with the medical provider.
In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items.
In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage.

You can always contact our claims department on:

For Medical Emergency +971 44294003