Car insurance value added services and benefits

Airport pickup and drop-off

Let us get you to the airport whilst you get into the holiday mood. Benefit from our free pickup or drop-off services to the airport. Call 800 292 and choose option 3 for the Roadside Assistance Service.

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Car service workshop pickup and drop-off

Time for your car’s service? We’ll arrange the pickup or drop-off (within the same emirate) at your convenience. Call 800 292 and choose option 3 for the Roadside Assistance Service

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Europcar discount on international car rental

Get 15% discount on international car rental bookings from Europcar. (Except US & Canada)

Visit the below link for booking.


Europcar Dubai discount on local car rental

Get discounted rates for local car rentals from Europcar Dubai for personal use.

Call 04 8871113 or 052 9882291 and mention your AXA Car Policy number.


Inspection service for car registration renewal

We understand that you have a busy schedule, so our team will assist in renewing your car registration.

AXA will collect your car, get the registration inspection done, and drop it off so that you can simply finish the rest of the process online.

 Submit your request and our provider will contact you to confirm the date and the time of the service.


And More ....

Hire car service:

Get a complimentary car (if mentioned in your policy schedule), whilst your car is undergoing repairs following an accident.

(Check your policy schedule to confirm eligibility)


Car repair pickup and delivery:

AXA will arrange the pickup of your car from the location of request to the workshop, and have it delivered back to you upon completion of the repair.

(Check your policy schedule to confirm eligibility)


Please call 800 292 and dial option 4 to speak to our claims team or visit our branch on Sheikh Zayed Road.


Frequently Asked Questions

Please call 800 AXA (292) and dial option 4 to speak to our claims team.

When you call us, please provide us with the policy number to confirm the service. The insured vehicle will be taken for inspection only once. If due to any reason, the vehicle needs to be taken more than once, and you will be charged an extra fee. It is your responsibility to make sure all the fines are paid in advance. Please note that the inspection cost will not be bared by AXA.

Hire Car - documents required 

Copy of the Emirates ID

Copy of the driving license

Copy of the passport and visa

Copy of credit card


Inspection service - documents required

Copy of the Emirates ID

Copy of the driving license

Copy of the passport and visa

Original old registration card

The car repair pickup and delivery service is a one-time service, so please note the following:


- This service is not valid for motor cycles, commercial vehicles, pickup trucks and vans.


- Booking must be within the same emirate.


- Service centre charges/excess charges to be borne by the customer and paid directly to the service centre.

Since the airport pickup and drop-off is a two-time service, please take note of the following:

- You have the option of selecting either two pickups or two drop-offs, or one pickup and one drop-off.
- The complimentary service will be restricted to four people and four baggage.
- Each trip within the same emirate is limited to 40 kilometres; trips over 40 kilometres are not covered.
- Except for a pickup or drop-off service between Sharjah and Dubai or Dubai and Sharjah, this service does not provide intercity travel (a distance cap of 40 KMs applies). For instance, if a client resides in Dubai but wishes to be dropped off in the airports of Abu Dhabi or Ras Al Khaimah, this should not be covered.

Booking must be booked 48 hours prior to requirement of the service.